Reference

Understand Your Rights Before You Start

Everything that governs your account on hoky22 — how we use your data, what the platform can and cannot do, and what you can ask us to change — is set out clearly here.

Account TermsData & PrivacyDANA, OVO, GoPay CoverageUser RightsIndonesia-Eligible Regions
hoky22 Understand Your Rights Before You Start
POLICY CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about how your data is handled, need to correct account details, or want to know how a specific policy applies to your wallet or region, our support team is the right starting point. We handle policy queries through the same channels as account support — use the path that suits your situation.

Live Chat Open the chat from your account dashboard for real-time help with policy questions, wallet verification issues, or account status checks.
Email Support For formal data requests or written records of a policy decision, send us an email and we will respond with a documented answer to your query.
Account Help Center Browse policy articles in the Help Center directly from your logged-in account — covers data rights, transaction disputes, and wallet linking steps.
HOW WE HANDLE IT

Security, Data and Account Integrity

These four areas explain how hoky22 manages your account information in practice — what we collect, how long we keep it, and the steps you can take to update or remove it.

Data Handling We collect only what is needed to run your account and process payments through DANA, OVO, or GoPay. No unnecessary data is stored after a session ends.
Cookie Use Cookies help your session stay active across pages and remember your preferred login method on mobile — you can adjust cookie settings from your browser at any time.
Account Security Login is protected by OTP verification sent to your registered number. Any change to your wallet details triggers a second confirmation step before it takes effect.
Request a Change To update personal details, correct a wallet name mismatch, or ask what data we hold, contact support through live chat or email — we respond with a documented record.

Common Legal and Account Questions

These are the questions we get most often about account terms, data rights, and how our policies apply to wallets and regional access in Indonesia.

Eligibility and account terms depend on local law where you are. We apply the same core policy to all Indonesia accounts, but regional rules may affect access.

We store your registered wallet name and transaction reference numbers. We do not store your wallet PIN or full account credentials — only what is needed to match and verify payments.

Yes. Contact support by email or live chat with your account details. Where local law permits deletion, we will process the request and confirm the outcome in writing.

We post updates on this page. If a change materially affects your account rights, we will also notify you through your registered contact before the new terms take effect.

A name mismatch triggers a manual verification step. Support will contact you to resolve it — no withdrawal is processed until the wallet and account names align correctly.

Submit a written query via email so we can review it with a documented trail. Live chat can handle initial questions, but formal disputes are handled through email correspondence.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.