Reference

Terms That Cover Your hoky22 Account

These terms set out how your hoky22 account works — what we expect from you, what you can expect from us, and how payments through DANA, OVO, and GoPay fit into the picture.

Account Holder RulesDANA · OVO · GoPay Wallet UseEligibility by RegionAccount Access ConditionsDeposits and Withdrawals
hoky22 Terms That Cover Your hoky22 Account
TERMS CONTACT PATH

Reach Us About Your Terms Query

Questions about what these terms mean for your account, a specific transaction, or your wallet verification status can go straight to our support team. We handle account and policy queries through the channels below — pick whichever fits your phone best.

Live Chat Open the chat icon from your account dashboard. Our team handles terms and account policy queries there — no need to switch apps or leave the lobby.
Email Support Send your terms or account query to our support address. Include your registered account ID and the wallet type you use so we can pull up your record faster.
Help Centre Our help pages cover wallet verification steps, account access conditions, and what to do if your DANA, OVO, or GoPay transfer wasn't credited correctly.
HOW WE HANDLE THIS

Account Security and Data Practices

Your account data is held securely and accessed only for the purposes described in these terms. We apply standard encryption across login, wallet transactions, and account updates — your DANA, OVO, or GoPay details pass through your own e-wallet app and are not stored on our servers. Here is how we manage the key areas.

Data Retention We keep account and transaction records for as long as your account is active and for a period after closure, as required by the jurisdictions where we operate. You can ask what we hold.
Cookie Use We use session cookies to keep your login active across pages and preference cookies to remember your last wallet selection — DANA, OVO, or GoPay — so you don't re-enter it each time.
Account Security Your account is protected by password and, where your device supports it, a one-time PIN sent to your registered number. Never share your login or OTP with anyone, including support staff.
Requesting Changes To update your registered details or request account data, contact support through live chat or email. Wallet changes require re-verification against the new DANA, OVO, or GoPay account.

Common Questions About These Terms

The questions we get most often about account rules, wallet use, and what these terms mean for you in Indonesia.

They apply to anyone who opens and uses a hoky22 account. Access depends on local law and is available only where your region and eligible status allow it.

No. Your account is personal and non-transferable. Sharing login details or allowing someone else to operate your account can result in that account being suspended.

Raise it with support through live chat or email within the window stated in the terms. Have your transaction reference and registered wallet number ready so we can check the record quickly.

We'll post an update notice in your account dashboard. Continuing to use your account after the effective date means you accept the revised version — check the dashboard regularly.

Contact us through live chat or email with your account ID. We'll confirm what data we hold and the format we can provide it in, in line with what applies in your region.

Yes. If we find that account details don't match your registered wallet — DANA, OVO, or GoPay — or if activity breaches these terms, we may pause access while we investigate.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.